Return & Refund Policy
At Exotic Fashion, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we offer a 30-day return and refund policy, as detailed below:
Eligibility for Returns:
You may return items within 30 days of receipt if they are defective, damaged, or not as described.
Items must be unused, unworn, and in the same condition that you received them, including all original packaging and tags.
Proof of purchase (receipt or order number) is required for all returns.
Certain items are non-returnable, including but not limited to:
Intimate apparel (e.g., underwear)
Clearance items or sale items
Return Process:
Contact our customer service team at [support@exoticfashion.shop] with your order number and reason for return.
Once your return is approved, you will receive a return shipping label. Please package the item securely and affix the label.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Refunds:
If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
Please note that shipping costs are non-refundable.
If your return is rejected due to being ineligible, we will notify you, and the item will be returned to you at your expense.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item and placing a new order.
Late or Missing Refunds:
If you haven’t received a refund after the stated period, first check with your bank or credit card company.
If the issue persists, please contact us at [support@exoticfashion.shop].
Shipping Policy
At Exotic Fashion, we are committed to delivering your order as swiftly as possible. Please review our shipping policies below:
Domestic Shipping:
Processing Time: Orders are typically processed within 2-3 business days.
Delivery Time: Standard shipping usually takes 5-7 business days depending on your location.
Shipping Rates: Shipping costs are calculated at checkout based on the weight and destination of your order.
International Shipping:
We offer international shipping to selected countries. Delivery times may vary, typically ranging from 10-15 business days.
Customs and Duties: International customers are responsible for any customs duties, taxes, or import fees.
Tracking Information:
Once your order has shipped, you will receive a tracking number via email to monitor your delivery.
Privacy Policy
At Exotic Fashion, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
Information We Collect:
Personal Information: We collect personal information such as name, address, email, and payment details when you make a purchase.
Non-Personal Information: We collect non-personal data like IP addresses, browser type, and usage statistics to improve the user experience.
How We Use Your Information:
To process transactions and fulfill your orders.
To send updates regarding your order status and promotional offers (you can opt-out at any time).
To enhance and improve our website and services.
Data Security:
We implement industry-standard security measures to protect your data. However, please note that no method of transmission over the Internet is 100% secure.
Cookies:
We use cookies to enhance your shopping experience by remembering your preferences. You may disable cookies through your browser, though this may affect the functionality of our site.
Terms & Conditions
These terms and conditions outline the rules and regulations for the use of Exotic Fashion’s website.
Acceptance of Terms:
By accessing and purchasing from Exotic Fashion, you agree to be bound by these terms. If you disagree with any part of the terms, you may not use our services.
Product Descriptions:
We aim to provide accurate product descriptions. However, we do not warrant that the descriptions or other content is error-free.
Limitation of Liability:
Exotic Fashion will not be held liable for any damages resulting from the use or inability to use our products or services.
Governing Law:
These terms are governed by the laws of Australia. Any disputes will be resolved in the courts of Australia.
